Download Accountability and Organisational Performance in the Public by Arie Halachmi, Dorothea Greiling PDF

By Arie Halachmi, Dorothea Greiling

Responsibility & Organisational functionality within the Public region: A Symposium - (International magazine of productiveness and function administration - quantity 60, number one, 2011)

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Extra info for Accountability and Organisational Performance in the Public Sector. A Symposium

Example text

It is clear that for utilities, a price per unit can be charged from the individual user, whereas a service in the general interest will tend to be funded by local government on an input or perhaps throughput (hours spent) basis. In the control relation between government and the entity providing the service, in some cases this leads to problems between the ownership role with respect to service provision and the commissioning role. From an ownership perspective, government is concerned about continuity of the organisation.

For example Ouchi (1977, 1979) refers to the use of performance controls in complex organisations as an additional control tool. This paper provides a survey of autonomised entities at the Dutch local government level and the ex ante control tools, including performance standards and information, which are available for these organisations. As of 2004, Dutch local governments were required to provide information on verbonden partijen (literally: related entities) in their budget documents and annual reports.

Pdf Solomon, S. (2009), “‘We’re gonna be in the Hudson’ the story of Flight 1549”, Airways, Vol. 16 No. 4, pp. 23-6. Stipak, B. (1979), “Citizen satisfaction with urban services: potential misuse as a performance indicator”, Public Administration Review, Vol. 39 No. 1, pp. 46--52. Swindell, D. M. (2000), “Linking citizen satisfaction data to performance measures: a preliminary evaluation”, Public Performance & Management Review, Vol. 24 No. 1, pp. 30-52. J. and Oakes, L. accessmylibrary. D. cfm Van Thiel, S.

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