By Gerard Blokdijk, Ivanka Menken
A qualified technical roadmap to ITSM Availability administration & carrier point contract Reliability, Maintainability, Serviceability, Resilience & protection, with procedures, targets, Scope, KPIs, templates & different organizational assets.
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Extra resources for Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, ... - Ready to use bringing Theory into Action
Company reputation at threat. Minor Degradation. Customers unaware. Escalation Procedures Use this section to detail all escalation procedures. In the event of a failure in service it is important to provide a concise list of personnel that will need to be contacted. This will help reduce the service disruption time. Priority Hierarchical Name Dept Number Functional Name Dept Number Business Name Dept Number 1 2 3 4 5 9 63 Availability Management Workbook Device Dependencies In this section list out those devices that are components of the service.
Refer also to the Communication Plan on page 101 for ideas on how to communicate the benefits of Availability Management. 1 Release Date: 49 Availability Management Workbook Policies, Objectives and Scope for Availability Management The document is not to be considered an extensive statement as its topics have to be generic enough to suit any reader for any organization. However, the reader will certainly be reminded of the key topics that have to be considered. Policy Statement A course of action, guiding principle, or procedure considered expedient, prudent, or advantageous Use this text box to answer the “SENSE OF URGENCY” question regarding this process.
Summary of Recovery for each type of IT Services Note: It is assumed for each service described in this document that the supporting back-end technology is already in place and operational. Audience This document is relevant to all staff in